Terms and Conditions

1. Technical and System Design Assistance

AUDIO 7 commits to supply:

a. Such drawings, diagrams and cable or equipment samples as necessary to install the equipment.

b. Appropriate training and/or operating instruction manuals to enable the client to use the equipment successfully.

c. A trained member of staff to deal with other contractors, designers, etc. – charged hourly at our ‘Consultancy’ rate.

2. Delivery and Installation

AUDIO 7 will confirm cabling dates and a delivery and installation date at the time an order is received subject to:

a. Obtaining necessary technical approval from the client or his/her representative.

b. Receipt of advance payment as detailed in the quotation.

c. In the case of commercial clients, an official purchase order.

d. In the event of delays caused by the client, or third parties (e.g. planning permission problems, delays, due to main Contractor) AUDIO 7 shall arrange appropriate insurance and storage of the equipment at the client’s risk and expense.

e. Confirmed delivery dates represent AUDIO 7’s best estimates. Unless specifically agreed in writing (at the time of order) no liability will be accepted for failure to meet these dates. AUDIO 7 will, of course, do everything they can to ensure that they meet these dates, and if they materially fail to do so, then they will lend, without charge, equipment of similar specification, or as close as is available.

f. The liability of AUDIO 7 for any loss or damage to equipment ceases on delivery of that equipment to the agreed site or venue.

g. The location(s) for the equipment should be cleared in advance by the customer, please also insure that access to all areas needed for cabling has easy access. Should this not be completed AUDIO 7 will carry out the work at current labour rates.

h. A standard ‘no charge’ installation will include delivery, unpacking and connecting of all supplied equipment.

i. Chargeable work includes lifting carpets, drilling holes, complex cable runs, additional sets of speakers, fitting equipment in customer supplied cabinets, complex AV systems, etc.

J. All chargeable work will be invoiced at current hourly rate as indicated on your proposal.

k. AUDIO 7 will lift carpets and drill holes where required, but are not specialist carpet fitters or cabinetmakers. We will carry out the work to a high standard, however it may be necessary for you to engage a carpet fitter to re-fix carpets or a cabinet maker, if required, for specialist cabinet work.

l. Installations of a complex nature may require a site survey to ensure that adequate preparations are made prior to the installation. This will be charged at current rates unless otherwise agreed previously and confirmed in writing.

m. All packaging will be tidied for collection by the customer’s refuse disposal service.

3. Guarantee

AUDIO 7 guarantees equipment supplied by themselves to the extent that:

a. They detail in their original quotation. All equipment sold as “new” are guaranteed under manufacturer’s warrantee which can be confirmed on request. Ex-demonstration or “display” stock is guaranteed for one year from the date of substantial completion.

b. Any failure of equipment due to installation work carried out by AUDIO 7 shall be the responsibility of AUDIO 7.

… that is providing …

c. All liability shall cease in the event of the equipment being physically damaged, modified or other wise

d. The equipment is operated within the terms of the original quotation, under the specified operating

e. Any cabling or installation work carried out by anyone other than AUDIO 7 has been carried out to AUDIO 7 specification and with cable supplied by AUDIO 7.

f. All work after six calendar months from substantial completion, within warranty or not, shall be subject to a reasonable charge to cover travelling and subsidence expenses if a site visit is required, unless otherwise covered by a prior service agreement.

g. AUDIO 7 accepts no liability for costs incurred by the client in repairing equipment without their written consent.

h. This guarantee in no way affects the statutory rights of the client.

4.Payment Terms

a. All quotations are valid for 30 days only. Any job may be subject to a reasonable surcharge if delayed by the client or by a third-party, for such time that costs have risen due to inflation or material rise in other costs, unless the client has paid in full.

b. The client or his/her representative shall pay AUDIO 7 in accordance with the terms detailed on the quotation. In the event of late payment by the client, AUDIO 7 reserves the right to levy a surcharge equivalent to 1/6th of the HSBC Bank plc annual base rate per month (or part thereof) on the outstanding debt. Also, to require payments in advance of carrying out any further work under the terms of the contract.

c. AUDIO 7 reserves the right to charge additionally for any work not detailed in the signed quotation.